Several years ago, I attended a two-day marketing conference. At the end, a colleague asked: “So, what are your top takeaways?” Exhausted from sitting, listening, and learning, my brain was so overloaded, I couldn’t quickly gather my thoughts to provide an answer. Compared to confe...
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Several weeks ago, I asked the folks in our new Trainers Community, “What’s your greatest professional challenge?” From the dozens of replies, a single theme emerged: CHANGE. I suppose this won’t come as a surprise to anyone. The training industry has changed as profoundly as eve...
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While our library of Communication and Listening Exercises is quite comprehensive, Active Listening is a critical subcategory worthy of deeper exploration. Active listening isn’t just nodding to the speaker. Active listening happens when you’re completely focused on the speaker, taking i...
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