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Category: FACILITATION NOTES

Why we shouldn’t abandon Starbuck’s “#RaceTogether”

Why we shouldn’t abandon Starbuck’s “#RaceTogether”

Starting “The Conversation” In early April, 2015, Howard Schultz, CEO of Starbucks, reflected on the fatal shootings of Michael Brown and Eric Garner and tried to do right. He introduced the “RaceTogether” campaign as a way to get people talking about race relations in the U.S.  Unfortunate... Read More
The Art of Difficult Conversations

The Art of Difficult Conversations

Those of us who are conflict averse hate difficult conversations. It’s no wonder that experts have started calling them “Courageous Conversations.” What makes them hard is: Uncertainty about how others will react Fear of it getting out of control Discomfort about opening a can of worms with no... Read More
Great Ways to get Learners up and Moving – without Chaos!

Great Ways to get Learners up and Moving – without Chaos!

As the mother of a Middle-School boy, I keenly appreciate the need of students to be able to move around during class — especially with so many schools doing away with recess and cutting lunch short.  Kim Marshall who edits the Marshall Memo, summarized this great article “Get Your Studen... Read More
Dealing with a Super Know-it-All

Dealing with a Super Know-it-All

This month, in our LinkedIN group, Tanveer Dhillon asked, “How do you deal with a Super Know it All?” Once again, our community rose to the challenge and offered some very rich advice. Most “liked” were Jeanne Etcheverry’s seven techniques. I think you found a good solu... Read More
Change = DVF > R

Change = DVF > R

Many good communicators shy away from communication when they know it’s going to be a difficult conversation.  Todd Wilmore shared this tip on LinkedIN as a way to help us see when it’s time to bite the bullet and have those tough conversations.... Read More
Brainstorming Techniques

Brainstorming Techniques

I’m always intrigued by different methods of brainstorming. I always learned the cardinal rule: NO CRITICISM . . . Don’t start “evaluating” during a true brainstorm; let all ideas surface. Last November, however, Jena McGregor wrote an article “Why Brainstorming Doesn&#... Read More
How do you deal with ‘wise guys’?

How do you deal with ‘wise guys’?

About a month ago, Vesna Sodnik asked this question on our Effective and Fun Training Techniques LinkedIN group. She was looking for ways to manage the “know-it-all” participants.  Here are a few of the suggestions that were shared online, which capture the breadth, diversity, and wisdo... Read More
Ways to use Dice in Training

Ways to use Dice in Training

A long long time ago, Trainers Warehouse used to sell humongous  nine-inch dice as a training tool.  The product lost popularity, probably because they were a little too big, but the notes we created back then on ways to use dice in training still offer some good ideas.  When I saw a recent quest... Read More
7 Ways to Energize Learning

7 Ways to Energize Learning

Last week we did our first ever joint webinar with the folks at The Bob Pike Group.  We had over 1600 pre-registrants and Becky Pluth did a wonderful job presenting and facilitating a huge group discussion over the web.  Throughout the hour long event, participants were encouraged to “chat&#... Read More
Facilitating Jeopardy-like games

Facilitating Jeopardy-like games

Jeopardy-like games can be an excellent tool to introduce new learning points or reinforce what’s already be covered.  These brief notes will help you easily facilitate and effective learning experience. Teams select game board questions with varying point values in each category (i.e. Sales ... Read More