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Tag: customer service

Communication and Listening exercises

Communication and Listening exercises

Over the years, I’ve collected these communication exercises and activities from a variety of LinkedIN discussions and recommendations from trainers and business people. If you aren’t sure how to choose a team building game, view How to Choose a Teambuilding Game Infographic. If you̵... Read More
The old lady at the tollbooth – part 2

The old lady at the tollbooth – part 2

Last month I shared my friend’s story about the old lady at the tollbooth.  You may recall that Craig Ruben, a former Ringling-trained clown, had challenged himself to make the sour tollbooth lady crack a smile. After weeks of persistence, he finally broke through and became a smile in her da... Read More
Customer service is an attitude…

Customer service is an attitude…

Last week I flew out to Chicago for a press check.  I hadn’t flown United in a while, so I didn’t have any special frequent flyer account or miles accumulated. I was just a regular Joe. As it turned out, I was done with my work earlier than anticipated. So, I logged in to the… Read More