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Category: COMMUNICATION & RELATIONSHIPS

Like personal relationships, organizations can’t thrive without excellent communication and listening skills. In fact, companies invest hundreds of thousands of dollars in leadership development, trust-building, and communication skill training. However, even before typing and texting were the preferred method of communication, we humans have needed tips on the best ways to express ourselves and make others feel heard. Now, we need those skills more than ever. In the WorkSMART blog, we explore best practices for developing deep relationships and conversation prompts perfectly suited for different goals and occasions. Plus, find tips for formulating your own great questions that will lead to deeper discussions.

It’s not about the Nail – men and women communicate differently

It’s not about the Nail – men and women communicate differently

When the book Men are from Mars, first came out, I remember being fascinated by these predictable differences between men and women, how they communicate, and how they approach problems. In keeping with that theme, this video made me laugh out loud.... Read More

Ladder of Inference to Minimize Misunderstandings

Ladder of Inference to Minimize Misunderstandings

How many times have you acted on an assumption that turned out to be wrong? It happens all the time. Several weeks ago, in the early aftermath of the Marathon Bombing tragedy, I found myself believing that my younger brother, Dzhokhar Tsarnaev, was a solely victim of his brother’s violence. Th... Read More

Negotiation and Conflict Resolution Activities

Negotiation and Conflict Resolution Activities

Conflict resolution is a hot topic, whether you teach negotiation, team-building, leadership, or communication skills. Here are a few conflict resolution games that will help you quickly cut to the core and identify challenges and processes to manage difficult relationships. Each of the conflict res... Read More

Probing Questions for Icebreakers & Goal Setting

Probing Questions for Icebreakers & Goal Setting

Many trainers like to start with a stimulating question to break the ice, foster introductions, help participants get to know each other, and reduce tension. Trainers from around the world contributed to this excellent list of opening icebreaker questions. Icebreaker Questions about you What are you... Read More

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Ideas and Games for Communication Skill Training

While this blog is chock full of ideas to help individuals and organizations develop their communication and relationships, we also provide loads of communication skill training games and activities. After all, making learning fun improves it's impact, making it more memorable for the long term, as well. Whether you're looking for communication games to improve active listening skills, enhance virtual communication techniques, or strengthen non-verbal communication, you're likely to find tons of options, right here in the WorkSMART blog. If you're looking for more polished exercises, with robust facilitation and debriefing notes, we encourage you to checkout the Trainers Warehouse ecommerce store.

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